Complaints

How to make a complaint

Please make your complaint in writing, by post or by email:

By post

Meraška ulica 6

By email

budilicatotic@gmail.com

What to include

• the purchase code (e.g. K-7F3Q9M) from the confirmation page or the email, or, if you do not have it, the payment date and amount;
• what happened and what you suggest.

Never send us your card details: they are not needed for a complaint.

Our reply

We confirm receipt of your complaint without delay and send a written reply within 15 days of receiving it at the latest (Consumer Protection Act).

Out-of-court dispute resolution

Alternative consumer dispute resolution body: —

Other questions

For questions about a purchase (the email did not arrive, a wrong address, resending the invoice), write to budilicatotic@gmail.com or call +38591XXXXXX.